Flu and winter vaccines: walk-in sessions this autumn
Walk-in vaccine sessions for staff, patients and carers on Saturday mornings in October (sample).
Northgate Medical Centre
A community hospital for Springfield (sample): emergency care day and night, specialist clinics, scans and blood tests, wards and a birth centre under one roof.
Switchboard
Appointments
Directory, main entrance
Northgate Medical Centre
4
Maternity and birth centre
Antenatal clinic, labour ward, postnatal ward
Violet line
3
Wards 3A to 3D
Medical and surgical wards, day surgery unit
Lifts A and B
2
Outpatient clinics
Cardiology, orthopaedics, dermatology, ear, nose and throat
Green line
1
Imaging and blood tests
X-ray, CT, MRI, ultrasound, blood test room
Blue line
G
Main entrance and reception
Pharmacy, cafe, patient advice desk, chapel
You are here
G
Emergency department
Own entrance on Riverside Road, open 24 hours
Red line
Follow your line along the wall from reception. Lifts A and B stop at every level.
Emergency department, open 24 hours
For serious injuries and sudden illness that cannot wait. The emergency department has its own entrance on Riverside Road, 50 metres past the main doors.
In a life-threatening emergency, call 911. Chest pain, signs of a stroke, heavy bleeding, or someone who cannot breathe or will not wake.
Where to go
Call 911
Chest pain, stroke signs, heavy bleeding, someone who cannot breathe or will not wake.
Emergency department
Broken bones, deep cuts, burns, sudden severe pain, a high fever in a baby.
Urgent care, level G
Sprains, small cuts, earache, infections. Daily 8:00–22:00 (sample).
Your own doctor
Problems that have lasted a while, repeat prescriptions, test results.
Departments and where to find them
Each department lists its level and the line to follow from reception. Opening hours are for patients with an appointment unless it says walk-in.
G
Serious injuries and sudden illness, day and night.
Red line, own entrance
Open 24 hours
2
Appointments with a specialist after a referral: heart, bones and joints, skin, ear, nose and throat.
Green line
Mon–Fri 8:00–18:00
4
Antenatal clinic, labour ward and postnatal ward.
Violet line
Labour ward open 24 hours
3
Medical and surgical wards and the day surgery unit.
Lifts A and B
Visiting 14:00–20:00
Your outpatient appointment, step by step
Most clinic visits take an hour or less. This is what happens from the referral to the letter afterwards.
Clinic desks on level 2 open at 7:45 (sample). Bring your letter: it says which line to follow.
1
A referral
Your doctor refers you to the clinic. Some clinics also take requests from patients: send the form and we will tell you.
2
Your letter
We send a letter or text with the date, time, clinic and level. Call the number on it to change the time.
3
Getting here
Come fifteen minutes early. From reception, follow the line printed on your letter.
4
Checking in
Give your name at the clinic desk or the screen by the lifts. Bring the letter, photo ID and a list of your medicines.
5
After the appointment
The specialist explains what happens next. A summary goes to you and to your doctor within two weeks (sample).
Blood tests and scans
The blood test room and imaging are both on level 1: follow the blue line from reception. Bring the form from the doctor who asked for the test.
Blood tests
Walk-in, Mon–Fri 7:30–16:00 (sample). Take a ticket at the door; most people wait under thirty minutes.
X-ray
Walk-in with a referral form, Mon–Fri 8:00–18:00.
CT, MRI and ultrasound
By appointment only. Your letter says how to prepare.
Results
Sent to the doctor who asked for the test, usually within a week.
Visiting hours
Visitors help people recover. A few rules keep the wards calm and safe for everyone.
Wards 3A to 3D
14:00–20:00
Maternity: partners and one named person
Any time
Maternity: other visitors
15:00–19:00
Day surgery unit
Collection only
- Two visitors at a bed at a time
- Please stay at home if you have had sickness or diarrhoea in the last 48 hours
- Quiet time on the wards from 13:00 to 14:00
Questions people ask at reception
Where do I park?
In the Mill Street car park, next to the maternity entrance. The first 30 minutes are free; parking is free for blue badge holders (sample).
Can I have an interpreter?
Yes, free of charge, in person or by phone. Tell us when you book, or ask at the clinic desk on the day.
What should I bring for a stay on a ward?
Your medicines in their boxes, nightwear, slippers, a phone charger and something to read. Leave jewellery and large sums of money at home.
How do I get a copy of my records?
Ask the patient advice desk on level G or use the contact page. We reply within 30 days (sample).
Who do I talk to about my care?
Start with the nurse in charge of the ward or clinic. The patient advice desk can help with questions, compliments and complaints.
News from the centre
Visiting someone on a ward: what helps
Short visits, clean hands and a phone charger: small things that make a stay easier (sample).
Having a blood test: what to expect
Where to go, whether to fast, and how you get your results (sample).
Finding us, and finding your way inside
200 Riverside Road, Springfield (sample)
Ten minutes’ walk from Springfield Central station
G
Main entrance
200 Riverside Road. Reception, clinics and wards; every line starts at the directory board.
G
Emergency entrance
Riverside Road, 50 m past the main entrance, open 24 hours. Drop-off bays at the door.
4
Maternity entrance
Mill Street side, with a lift straight to level 4. Open 24 hours with an intercom at night.
- Patient and visitor parking in the Mill Street car park, first 30 minutes free (sample)
- Buses 3, 7 and 12 stop at the main entrance
- Wheelchairs to borrow at reception
