Preparing for your appointment
What to bring, how long it takes, and how to find the clinic.
Before you come
A little preparation makes the appointment easier for you and the clinic.
- Read your letter: it gives the clinic, the level and the line to follow
- Write down your questions and your symptoms
- List your medicines, or bring them in their boxes
- Bring photo ID, your insurance card and your glasses
- Tell us if you need an interpreter or step-free help
On the day
Times from the main entrance (sample).
Parking and walking in
10 minutes
Reception to a level 2 clinic
5 minutes
Checking in
Up to 15 minutes before
A first appointment
30–45 minutes
Your first visit
A first appointment takes 30 to 45 minutes. The specialist asks about your symptoms and history, examines you and may send you for a test on level 1 the same day.
Bring a friend or relative if you like. Write your questions down before you come.
Request an outpatient appointment
Send the form and the clinic team replies within two working days (sample). For anything urgent, call your doctor, or 911 in an emergency.