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Phone line open every day 8:00 to 20:00, visits 7:00 to 22:00 (sample)

The home assessment

A free visit of about an hour to plan the care week with you.

What happens at the assessment

About an hour at home, free of charge (sample).

A hand reaching for a white cup and saucer on a kitchen table
1

A conversation

About the day: what is easy, what is getting harder, and what the person wants to keep doing themselves.

2

A look around the house

Stairs, bathroom, kitchen and the way in, so carers know where things are and what could be easier.

3

The week, drafted

The coordinator sketches the visits on a blank week with you: which days, which times, how long.

4

A written plan and price

Sent within two working days (sample). Nothing starts until you agree.

What to have ready

Every care week starts empty

A care coordinator visits you at home, free of charge, to talk through the day and plan the visits with you. There is nothing to sign at the assessment.

Your week, before the assessment

At the home assessment we fill it in with you: which days, which times, how long.

Demo photos from Pexels by ANTONI SHKRABA production, cottonbro studio, Matthias Zomer, Suzy Hazelwood, Luisa Sanfelice, El Jundi, Muhammed Hanefi, Matt Fitz Gibaud, Stephen Leonardi, Yaroslav Shuraev. The theme download contains placeholder pictures, not these photos.