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Phone line open every day 8:00 to 20:00, visits 7:00 to 22:00 (sample)

Visiting care

Visits from 30 minutes, once a week up to four times a day, by the same small team.

Visits from 30 minutes, up to four a day

Visiting care fits help around the parts of the day that have become hard: getting up, meals, the evening. Between visits, the house stays yours.

Each visit is booked for a time window, so the carer comes at about the same time every day.

Shortest visit

30 minutes.

Visit times

Between 7:00 and 22:00, every day of the year (sample).

Price

$34 an hour on weekdays, $38 at weekends (example prices).

Changes

With a week’s notice, or the same day after a hospital stay.

Plan

The week, Mon to Sun

Care time

Example price

Company, a walk or the shopping, twice a week, and a Sunday phone call.

2 hours

2 visits and a call a week

$68a week

Getting up, washing and dressing, breakfast and a reminder for morning medicines.

5¼ hours

7 visits a week

$184.50a week

A start and an end to every day, for people who manage well in between.

8¾ hours

14 visits a week

$307.50a week

Morning, lunch, teatime and bedtime, for people who need help through the day.

15¾ hours

28 visits a week

$553.50a week

Example prices: weekdays $34 an hour, weekends $38 an hour.

A morning visit, step by step

Most morning visits last 45 minutes. This is what happens in them, in the order it usually happens.

1

Knock, then say who it is

The carer knocks and calls out their name before coming in, or uses the key safe if you have agreed one.

2

Ask about the night

How you slept, how you feel today, anything that has changed. Then help to the bathroom, washing and dressing at your pace.

3

Breakfast and morning medicines

Breakfast the way you like it and a hot drink. The carer reminds you to take the morning medicines from their labelled pack, as written in your care plan.

4

Tidy up and write it down

Dishes done, heating and doors checked, then a short note in the care folder so family and the next carer know how the visit went.

A blue patterned teacup and saucer next to a toast rack on a breakfast table

Every care week starts empty

A care coordinator visits you at home, free of charge, to talk through the day and plan the visits with you. There is nothing to sign at the assessment.

Your week, before the assessment

At the home assessment we fill it in with you: which days, which times, how long.

Demo photos from Pexels by ANTONI SHKRABA production, cottonbro studio, Matthias Zomer, Suzy Hazelwood, Luisa Sanfelice, El Jundi, Muhammed Hanefi, Matt Fitz Gibaud, Stephen Leonardi, Yaroslav Shuraev. The theme download contains placeholder pictures, not these photos.