Morrow IT (sample) has looked after offices in Springfield since 2011. Nine engineers, one help desk, and the same people every time you call.
The first clients were three dental practices that could not close for an afternoon of updates (sample). So the work moved to the evening, and later to a schedule that runs by itself every night.
Today we look after about 60 offices of 5 to 80 people: practices, accountants, architects, charities and shops (sample). Most found us after a bad week with their last provider.
The habits behind the monthly fee, written down so you can hold us to them.
Plain words
Every report and every answer in language the office manager can forward to the owner.
Fixed price
Per user per month. Projects such as an office move are quoted in writing before we start.
Your keys
Admin passwords are stored in a vault you can open too. If you leave, you take everything with you.
No lock-in
30 days’ notice, and we hand over to the next provider properly (sample terms).
Same people
Each client has two named engineers who know the office.
Nine engineers and an office manager, all in Springfield (sample).
Founder, still takes help desk calls (sample)
Help desk lead (sample)
Security and Microsoft 365 (sample)
Networks and on-site visits (sample)
Backups and the night schedule (sample)
Accounts and contracts (sample)
18 Bridge Street, Springfield (sample)
Remote support anywhere; engineers on site in Springfield and within 25 miles, usually the same or next working day (sample).
Help desk
Monday to Friday, 08:00 to 18:00
Night schedule
Every night, 19:00 to 07:00
Office visits
By appointment
An engineer spends an hour at your office (or on a call) and writes down what is backed up, what is out of date and what is fine. You keep the notes, whether you sign up or not (sample).