How we start
The first 30 days with a new client, week by week.
Your first 30 days with us
Switching from another provider or from doing it yourself takes about a month. Nothing stops working on the way.
Week 1
We look at everything
An engineer visits, lists every device and account, and checks what is backed up today.
Week 2
We take over the keys
Admin passwords move into our password vault; your old provider hands over in writing.
Week 3
The first night runs
Our agent goes on each computer; the first backup, updates and health checks run that night.
Week 4
We go through it with you
A half-hour call on the first reports: what we fixed, what needs money, what can wait.
What we need from you
Half an hour of someone’s time in the first week, and these:
- A list of the people who use a computer
- Admin access to Microsoft 365 or your email provider
- The router and Wi-Fi passwords, or the box they came in
- Contact details for your internet provider and your old IT company
Book a free IT check
An engineer spends an hour at your office (or on a call) and writes down what is backed up, what is out of date and what is fine. You keep the notes, whether you sign up or not (sample).