Our engineers
The people who answer the help desk and look after your office at night.
Two named engineers for every office
One leads, one covers holidays. Both have been to your office and know where the router is.
Daniel Osei
Help desk lead, eight years at Morrow IT (sample)
Priya Shah
Security and Microsoft 365 (sample)
Tom Becker
Networks, cabling and on-site visits (sample)
Lucia Ferraz
Backups and the night schedule (sample)
Sam Whitfield
Help desk, early shift (sample)
Marta Novak
Help desk and new starters (sample)
When an engineer comes to you
Most problems are solved remotely. We visit for new equipment, cabling, moves and anything that needs hands.
- Visits booked for a time that suits the office
- The engineer signs in at reception and leaves a note of what was done
- Old equipment taken away and wiped, with a certificate (sample)
Book a free IT check
An engineer spends an hour at your office (or on a call) and writes down what is backed up, what is out of date and what is fine. You keep the notes, whether you sign up or not (sample).