Remote hands
Engineers on the floor day and night, for the jobs that need a pair of hands at your rack.
Our engineers are on the floor day and night. Ask by phone or email; we reply with a photo when it is done.
Power-cycle a server or check its lights
Started within 15 minutes, day or night
Free, 4 a month
Swap a failed drive you shipped to us
Same day, photo sent when done
$35
Patch a cable or move a server between U positions
Within 2 hours
$45 per 15 min
Rack and stack new equipment on arrival
Booked ahead, with a photo of the rack after
$45 per 15 min
Example prices, before tax.
How to ask
Call the operations desk or email [email protected] with your rack and U number. We confirm the task and the price before we touch anything.
1
Tell us the rack and U
For example: rack B-14, U38, the 2U server, power-cycle.
2
We confirm
The engineer repeats the task and the price back to you.
3
We do it
Hands on the equipment, nothing else in your rack is touched.
4
Photo and note
A photo of the front and back and a note of what was done.
Come and walk the floor
Visits take about 45 minutes: the cold aisles, the power room and the rack you would use. Bring photo ID; we sign you in at the gate (sample).