Fernhill Data (sample) is a Springfield company. We own the building, the racks and the drives, and we answer the phone ourselves.
We started in 2009 with twelve racks in the basement of a print works (sample). The presses left; the racks took over both halls.
Today about 260 companies keep servers or data here, most of them within an hour’s drive. We do not resell another company’s cloud: what you rent is on this floor.
The routines behind the two power feeds and the cold aisles.
Rounds
An engineer walks every aisle every four hours and logs temperatures and alarms (sample).
Generators
Started and run on load once a month, announced to customers a week ahead.
Changes
Planned work in the power and cooling rooms on Tuesdays, 10:00 to 14:00, never on Fridays.
Incidents
Customers get a call or an email within 15 minutes and an update every 30 minutes (sample).
Records
Every rack has an elevation drawing; it is updated after each change and sent to the customer.
Twenty-two people, fourteen of them engineers on a day and night rota (sample).
Founder and operations director (sample)
Head of the operations desk (sample)
Power and cooling engineer (sample)
Network engineer (sample)
Storage and backup (sample)
Sales and site visits (sample)
Engineers answer the phone day and night, every day of the year (sample).
Operations desk
Day and night, every day: (555) 018-4299
Sales and site visits
Monday to Friday, 8:30 to 17:30
Average answer time
Under 30 seconds (sample)
Sales, the operations desk or billing: the right person replies within one working day (sample).