FAQs
Animals in the shop, grooming, delivery, special orders and returns.
Questions owners ask
If yours is not here, ask at the counter or send us a message.
Do you sell animals?
No. We sell food and supplies, and once a month local shelters bring dogs and cats to meet on adoption day. Adoptions are arranged by the shelter.
Can I bring my dog into the shop?
Yes, dogs on leads are welcome. There is a water bowl by the door and a treat jar on the counter.
How do I book a groom?
Call the shop, send the request form or ask at the counter. Slots open four weeks ahead; first grooms for puppies take about 45 minutes.
Do you deliver?
Yes, within 3 km of the shop (sample), free on orders over $40. We deliver on weekday afternoons.
Can you order a food you do not stock?
Usually, yes. Tell us the brand and size and we order it with our weekly delivery.
Can I return food my pet will not eat?
Unopened bags can be exchanged within 30 days. For opened bags, ask us: some makers take them back.
Come by, or ask us anything
Ask about food, a groom or the next adoption day. We are at the corner of Maple Lane and Orchard Road (sample).
Address
48 Maple Lane, Springfield (sample)
Parking behind the shop
Phone and email
Opening hours
Every day 9:00–19:00, Sunday 10:00–16:00 (sample)
Grooming by appointment
