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Real support never asks for your recovery words, and never messages first.

If you lose your phone

What to do in the first hour, and when to move to new words.

The first hour

Your coins are not on the phone: they are reached through your words. That is good news if you have the paper.

1

Lock or wipe the phone

Use your phone maker’s find-my-device service.

2

Find your paper copy

Both copies, if you have two. Check they are still where you left them.

3

Restore on a new phone

Install the app and choose ‘Restore from words’.

4

Move to new words if unsure

If the paper may have been seen, make a new wallet and move everything to it.

What if

The phone is lost, the paper is safe

Restore on a new phone; nothing is lost

The phone and the paper are both gone

Nobody can restore the wallet, including us

Someone may have seen the paper

Make new words and move everything today

The phone was stolen unlocked

Move to new words from another phone as soon as you can

Check before you send

Fourfold Wallet (sample) is free on iPhone and Android. It holds your keys on your phone and runs the four checks before every send.

Demo photos from Pexels by Adrienn, cottonbro studio, Gustavo Fring, Vitaly Gariev, Abhilash Sahoo, fauxels, https://kaboompics.com/, Jakub Zerdzicki, Negative Space, SHVETS production. The theme download contains placeholder pictures, not these photos.