Support
A person answers within one working day (sample). We never ask for your recovery words, a passcode or a screenshot of your wallet, and we never message first.
Setting up and the drill
Installing, writing the words, the restore drill (sample contact)
A send you are not sure about
Before you press send, not after (sample contact)
A message that might be a scam
Send the text of the message, never your words (sample contact)
Privacy requests
What we keep and how to have it deleted (sample contact)
Get the app
Free on iPhone and Android. No account, no email, no phone number. Set-up takes about ten minutes, most of it writing down twelve words.
Download links (sample). Only install the app from these links or your phone’s own app store, never from a link in a message.
Before you install
- Have a pen and paper ready for the twelve words
- Choose a quiet place where nobody can see your screen
- Plan a small test send to someone you know
Crypto-assets can lose most or all of their value, quickly, and payments cannot be reversed. Nothing on this site or in the app is financial advice: we help you send carefully, never tell you what to buy or hold.
Ask support
Tell us what you see and what you were trying to do. If someone is rushing you to send, wait for our answer first.
- We answer by email within one working day (sample)
- We never need your words, passcode or a screenshot
- We never message first
The office
Fourfold Wallet (sample)
12 Ledger Lane, Springfield
Support by email
Mon to Fri, 08:00 to 18:00 (sample)
Phone
(555) 014-8200, Mon to Fri, 10:00 to 16:00
Visits
By appointment only; we do not handle coins or phones in person