Help and contact
Choose the desk that fits and you will hear back within one working day (sample). Most playback questions are answered faster by the form below.
Listener help
Playback, downloads, devices and your account (sample contact)
Billing
Plans, receipts, refunds and student checks (sample contact)
Artists and labels
Getting your music on Longplay, payouts and credits (sample contact)
Press
Interviews, images and facts about the company (sample contact)
Ask for help
Tell us what happened, on which device and plan. A person from listener support replies, usually within one working day (sample).
- The app version is in Settings, then About
- For billing, include the email your account is on
- Artists: add a link to the release you mean
Longplay Audio office
Unit 4, 120 Market Street, Springfield (sample)
Listener support
Every day, 08:00–22:00
Office
Mon–Fri, 09:30–17:30
Phone
(555) 014-2210
Hours (sample). Visits by appointment only.
Quick answers
I cannot hear anything in the app
Check the output in Settings, Playback: the app may still be sending sound to a speaker you used earlier.
A download disappeared
Downloads stay while your plan is active and the app goes online at least once every 30 days.
How do I cancel?
Settings, Account, Plan, Cancel. If you subscribed through the App Store or Google Play, cancel there.