Help and contact

Freeze your card in the app at any time. Lost card or a payment you did not make: call (555) 017-3300, day or night (sample).

Get the app

Download Tillwell (sample) for your phone, open it and follow the four steps. You need photo ID and a phone number.

Download links (sample). The app needs iOS 16 or Android 10 and newer (sample).

For iPhone and Android phones. The app is free to download.

Scan a passport or driving licence and record a short selfie video. Most checks take a few minutes (sample).

Use the card in the app straight away; the plastic card arrives by post in about five working days (sample).

Choose a pot and switch on round-ups. Your first coffee starts the saving.

Accounts, payments and the app. Every day 8:00–22:00, or chat in the app (sample)

24 hours, every day. We freeze the card while you are on the phone (sample)

If something went wrong and support did not put it right (sample contact)

Journalists and companies who want to work with us (sample contact)

Tell us what it is about. A person replies by email within one working day (sample); for anything urgent with your card, call the 24-hour line.

Tillwell (sample)
40 Canal Street, Springfield (sample)

The office has no counter: we cannot take cash or hand out cards here. Everything you need is in the app or on the support lines.