Security
How the app protects your money, and what we will never ask you for.
The app will never ask you for
- Your card PIN, the app passcode or a code we text you
- To move your money to a “safe account”
- To install another app so we can “check” your phone
- To read out the card number and the three digits on the back
If a message feels wrong, stop
We only contact you in the app, and calls from us come from (555) 017-3000. If you are not sure, hang up and open the app: real messages from us are always in the Help tab.
Card lost, or a payment you did not make? Freeze the card in the app, then call (555) 017-3300, day or night (sample).
- Face or fingerprint to open the app
- Freeze and unfreeze the card in one tap
- A notification for every payment, at once
If you think someone has your card or your codes
Act at once and do not be embarrassed: it happens to careful people every week.
Freeze the card
In the app, one tap. Nothing can be paid with it until you unfreeze it.
Call the 24-hour line
Ring (555) 017-3300. We lock the app and look at recent payments with you.
Report it
Tell the police and keep the reference number; we write a letter for you if you need one.
Get the app and open an account in minutes
You need your phone, photo ID and about ten minutes. Downloading the app is free, and so is the Free plan (Example prices).