Standards and corrections

How we report, how we correct mistakes and how to complain.

How we report

A local magazine is only useful if you can trust it. These are the rules the newsroom works to.

Mistakes are fixed online within a day and listed on page 2 of the next issue.

Owned by a readers’ co-operative (sample). Advertisers never see a story before it is printed.

Subscriptions pay for 70% of the newsroom, advertising for the rest (sample).

Printed on page 2 of the next issue and noted at the foot of the story online.

Issue 411, page 5

The library’s new Saturday hours are 9:00 to 16:00, not 9:00 to 13:00.

Corrected

Issue 410, page 9

The bakery on Mill Street opened in 2009, not 2019.

Corrected

Issue 408, page 3

The council’s figure of $1.1 million covers two years, not one.

Clarified

Corrections (sample).

Write to the readers’ editor from the contact page. Tell us the issue, the page and what is wrong; we reply within two working days.

No. Advertising is sold by a separate team and nobody outside the newsroom sees a story before it is printed.

If naming you would put you at risk, yes. We decide case by case and tell you before we publish.

Yes. Letters under 250 words are considered for the next issue’s letters page.

Print on your doormat on Thursday, the briefing on weekdays at 7:00 and every story online. From $4 a month (example prices).