Support
People who know your site, by phone, email and chat.
Ask a person, any time
The people who answer the phone also run the servers. Explain the problem in your own words; nobody will ask you for a ticket number first.
First reply in 15 minutes on average last month (sample).
Phone
Mon to Sat, 08:00 to 20:00
Email and chat
Every day, day and night
Emergencies
On-call engineer at night
How to reach support
Call for anything urgent; email or chat for everything else. Every reply comes from a member of the team.
Phone
Mon to Sat, 08:00 to 20:00
Email and chat
Every day, day and night
Outages at night
On-call engineer, call the support line
Planned maintenance
Announced a week ahead by email
Hours (sample).
Hosting questions
Straight answers to what owners ask before they move.
Which plan do I need?
Most shops, clubs and small businesses with one website start on Starter. Choose Business when you run more than one site or a shop with many products. If you are unsure, send us your current site and we will tell you.
Can I move my existing website to you?
Yes, for free. Send us access to your old host and we copy the site, the email and the database, test it on a temporary address and switch over when you say so.
Do I have to buy the domain from you?
No. You can keep your domain where it is and point it at us with two records, or transfer it to us so the domain, the site and the email are on one bill.
What happens if something breaks?
Every plan has nightly backups kept for 30 days. Ask support and we restore a file, a database or the whole site from any of those nights.
Is there a contract?
Plans are billed yearly or monthly (monthly costs a little more). Cancel at any time; unused months of a yearly plan are refunded (sample terms).
Tell us what you have now
Send your domain and where the site lives today. We reply within one working day with the plan that fits and the price, and we move the site for free.