Rotaline (sample) is a small company in Springfield. We built it after years of writing rotas on the back of a till roll.
The first version planned the weekend cover for one garden centre with 22 staff (sample). Today about 1,800 teams use it, most of them with fewer than 40 people.
We are paid by our customers and nobody else: no adverts, and we never sell or share your staff’s data.
The habits that keep the rota up when your first shift starts.
Checks
Every part of the service is checked every minute from three regions (sample).
On call
An engineer is on call day and night, every day of the year.
Incidents
Account owners get an email within 15 minutes and an update every 30 minutes until it is fixed (sample).
Maintenance
Announced a week ahead and done between 02:00 and 04:00 local time.
New features
Released on Tuesday mornings, never on Fridays or before holidays.
Eleven people, five of them on the support desk (sample).
Founder, writes rotas for fun (sample)
Support lead (sample)
Engineering lead (sample)
Customer set-up (sample)
Support, early shift (sample)
Billing and accounts (sample)
Real people on email and chat, 7:00 to 19:00 every day, including weekends (sample).
Email and chat
7:00 to 19:00, every day
Phone, Multi-site plan
6:00 to 22:00, every day
Average first reply
Under 2 hours (sample)
Sales, support or billing: the right person replies within one working day (sample).