Mail-in repairs
Post it to the shop, get the price by text, and have it back by tracked post.
How mail-in repairs work
For customers outside Springfield. The price is the same as at the counter, plus return post.
Tracked return post
$12
Device not repaired
Return post only
Example prices.
Book online
Fill in the booking form and choose ‘Mail it in’. We email the address and a reference number.
Pack it well
Padded box, no charger, the reference number on a note inside. Remove the SIM card and memory card.
We check and text the price
On the day it arrives. Nothing is done until you say yes.
Repair and tracked return
Most repairs go back the next working day, by tracked post.
Questions at the counter
Something else? Call the shop on (555) 014-2290.
Do I need an appointment?
No. Walk in during opening hours. Booking a time helps when we may not have the part in stock: we order it before you arrive.
Will I lose my photos and messages?
Not with a screen, battery or port repair: those parts do not hold data. Back up before any repair if you can, and tell us if you cannot.
What if it cannot be fixed?
The check costs nothing. If we cannot repair it, we tell you why and what can still be done with the data on it.
Which parts do you use?
Original parts where they are sold to repair shops, and tested replacement parts where they are not. The quote names the part, and when there is a choice it shows both prices.
Do you repair water damage?
Often, if it comes in quickly. Switch it off, do not charge it and bring it in; rice does not help. Board cleaning starts at $69 (example prices).
Bring it to the counter
Walk in for a free check, or book a time and we have the part waiting. You get the price by text before we start.