Support
Most answers are below. If yours is not, write to us with your device and app version.
Help topics
Start with the one closest to your question.
Permissions, choosing a region and your first match.
Downloading, updating and freeing up storage.
Plus, family sharing, refunds and cancelling.
What changed in each version.
If a match goes wrong
No match at all
Move closer, turn away from the wind
Most failed matches are wind noise across the microphone.
The wrong bird
Record for longer, play the reference
Some birds copy others; starlings and jays are the usual mimics.
Recording stops
Update to 3.2 or later
Older versions stopped when the screen locked.
Pack will not download
Connect to wifi, keep the app open
Packs are 160 to 210 MB and pause when the app closes.
Known issues
Nearby map slow to load on some Android 10 phones
Fix in 3.2.2
Export file names in the wrong date order
Fixed in 3.2.1
Status (sample).
Questions before you download
Something else? Write to [email protected].
Does it work without signal?
Yes, once the song pack for your region is downloaded. Matching then happens on the phone; only the nearby map needs a connection.
How accurate is it?
It depends on distance, wind and how many birds sing at once. The app shows a percentage and the two closest look-alikes, so you can check with the reference song before you save.
Are my recordings uploaded?
No. Recordings stay on your phone. You can share one with us to improve a match, and the app asks first every time.
Which phones does it run on?
iPhone with iOS 16 or later and Android phones with Android 10 or later. Tablets work too (sample requirements).
Can I cancel Plus?
Yes, at any time in your App Store or Google Play subscriptions. Plus stays on until the end of the period you paid for.
Still stuck?
Tell us your device and app version and what you tapped. We reply by email, usually within two working days (sample).