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Booking projects that start in January (sample)

Notes

How Harbour Bikes moved repair bookings online

Mechanic's hands fitting a bicycle chain in a workshop

Harbour Bikes (sample) used to take repair bookings at the counter and on the phone, which meant a queue every Saturday morning.

We built a booking form with three rules: no more than eight repairs a day, wheel builds only on weekdays, and a reminder email the evening before.

Two months after launch most repairs were booked online, and the phone rang mostly for questions the website now answers.

Demo photos from Pexels by Vladimir Srajber, Mathias Reding, Yan Krukau, picjumbo.com, Walls.io, Christina Morillo, cottonbro studio, Daniil Komov, Thomas K. The theme download contains placeholder pictures, not these photos.