{"id":23,"date":"2026-10-16T05:37:03","date_gmt":"2026-10-16T05:37:03","guid":{"rendered":"https:\/\/elementor.ltheme.com\/lt-society\/code-of-conduct\/"},"modified":"2026-10-16T15:20:56","modified_gmt":"2026-10-16T15:20:56","slug":"code-of-conduct","status":"publish","type":"page","link":"https:\/\/elementor.ltheme.com\/lt-society\/about\/code-of-conduct\/","title":{"rendered":"Code of conduct"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23\" class=\"elementor elementor-23\">\n\t\t\t\t<section class=\"elementor-element elementor-element-9309aea e-con-boxed lt-sec lt-pagehead e-flex e-con e-parent\" data-id=\"9309aea\" data-element_type=\"container\" data-e-type=\"container\" id=\"top\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-632a946 e-con-full e-flex e-con e-child\" data-id=\"632a946\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ef052e lt-pagehead__title elementor-widget elementor-widget-heading\" data-id=\"5ef052e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Code of conduct<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-816b904 lt-lead elementor-widget elementor-widget-text-editor\" data-id=\"816b904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Six clauses every member signs up to, and what to do if a member falls short.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-ba9ff9e e-con-boxed lt-sec e-flex e-con e-parent\" data-id=\"ba9ff9e\" data-element_type=\"container\" data-e-type=\"container\" id=\"code\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8133c69 e-grid e-con-full e-con e-child\" data-id=\"8133c69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12abc74 elementor-widget elementor-widget-heading\" data-id=\"12abc74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The code, clause by clause<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5178e0 lt-lead elementor-widget elementor-widget-text-editor\" data-id=\"d5178e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Every member agrees to the code when they join and again each year with their CPD record (sample).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88ac3a3 e-con-full lt-rows lt-clauses e-flex e-con e-child\" data-id=\"88ac3a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d82e576 e-grid e-con-full lt-clause e-con e-child\" data-id=\"d82e576\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6d103b lt-clause__n elementor-widget elementor-widget-text-editor\" data-id=\"e6d103b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"lt-num\">1<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cea6f72 e-con-full e-flex e-con e-child\" data-id=\"cea6f72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd2f87b lt-h4 elementor-widget elementor-widget-heading\" data-id=\"cd2f87b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Act with integrity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9de5b71 elementor-widget elementor-widget-text-editor\" data-id=\"9de5b71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Give honest advice, even when it is not what the client hoped to hear.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-479fcb7 e-grid e-con-full lt-clause e-con e-child\" data-id=\"479fcb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de3e82c lt-clause__n elementor-widget elementor-widget-text-editor\" data-id=\"de3e82c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"lt-num\">2<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fde6d4 e-con-full e-flex e-con e-child\" data-id=\"7fde6d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b32559 lt-h4 elementor-widget elementor-widget-heading\" data-id=\"0b32559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Work within your competence<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d0912d elementor-widget elementor-widget-text-editor\" data-id=\"3d0912d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Take on only the work you are qualified and insured to do, and say so when a job needs someone else.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8cd400 e-grid e-con-full lt-clause e-con e-child\" data-id=\"c8cd400\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0c182 lt-clause__n elementor-widget elementor-widget-text-editor\" data-id=\"5a0c182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"lt-num\">3<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc90be0 e-con-full e-flex e-con e-child\" data-id=\"cc90be0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-650f700 lt-h4 elementor-widget elementor-widget-heading\" data-id=\"650f700\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Keep your knowledge current<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-297b210 elementor-widget elementor-widget-text-editor\" data-id=\"297b210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Log the yearly CPD hours for your grade and keep the record for six years.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f8f997 e-grid e-con-full lt-clause e-con e-child\" data-id=\"4f8f997\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88b7dff lt-clause__n elementor-widget elementor-widget-text-editor\" data-id=\"88b7dff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"lt-num\">4<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ddb74b e-con-full e-flex e-con e-child\" data-id=\"8ddb74b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bb1628 lt-h4 elementor-widget elementor-widget-heading\" data-id=\"5bb1628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Declare conflicts<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edcbd7b elementor-widget elementor-widget-text-editor\" data-id=\"edcbd7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tell the client in writing about any link to the seller, buyer, agent or builder.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22b7714 e-grid e-con-full lt-clause e-con e-child\" data-id=\"22b7714\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7521a4 lt-clause__n elementor-widget elementor-widget-text-editor\" data-id=\"e7521a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"lt-num\">5<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc00740 e-con-full e-flex e-con e-child\" data-id=\"fc00740\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d100cb lt-h4 elementor-widget elementor-widget-heading\" data-id=\"5d100cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hold insurance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-677afc0 elementor-widget elementor-widget-text-editor\" data-id=\"677afc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Keep professional indemnity cover that suits the work you take on.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-419ee07 e-grid e-con-full lt-clause e-con e-child\" data-id=\"419ee07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18a6214 lt-clause__n elementor-widget elementor-widget-text-editor\" data-id=\"18a6214\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"lt-num\">6<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a63cfd0 e-con-full e-flex e-con e-child\" data-id=\"a63cfd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca7503d lt-h4 elementor-widget elementor-widget-heading\" data-id=\"ca7503d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Deal with complaints<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d8ec1a elementor-widget elementor-widget-text-editor\" data-id=\"7d8ec1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Have a written complaints procedure and give it to every client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-1c21563 e-con-boxed lt-sec lt-tint e-flex e-con e-parent\" data-id=\"1c21563\" data-element_type=\"container\" data-e-type=\"container\" id=\"complaints\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-04d7b14 e-grid e-con-full e-con e-child\" data-id=\"04d7b14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a915fa8 elementor-widget elementor-widget-heading\" data-id=\"a915fa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If something went wrong<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44dd3b3 e-con-full e-flex e-con e-child\" data-id=\"44dd3b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0f9bd4 lt-lead elementor-widget elementor-widget-text-editor\" data-id=\"c0f9bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Raise it with the surveyor first. If that does not settle it within eight weeks, write to the register desk. The conduct panel looks at every complaint and publishes its decisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd06a16 e-con-full lt-buttons  e-flex e-con e-child\" data-id=\"dd06a16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-164d752 lt-btn lt-btn--outline elementor-widget elementor-widget-button\" data-id=\"164d752\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elementor.ltheme.com\/lt-society\/contact\/#register-desk\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact the register desk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-74c8731 e-con-boxed lt-sec lt-dark lt-cta e-flex e-con e-parent\" data-id=\"74c8731\" data-element_type=\"container\" data-e-type=\"container\" id=\"check\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9dc75b8 e-grid e-con-full e-con e-child\" data-id=\"9dc75b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbe93f8 lt-cta__title elementor-widget elementor-widget-heading\" data-id=\"fbe93f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Want a name checked?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27db736 e-con-full e-flex e-con e-child\" data-id=\"27db736\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9db4907 lt-lead elementor-widget elementor-widget-text-editor\" data-id=\"9db4907\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Send us the surveyor&#8217;s name and town. We reply within two working days (sample).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15d5fd3 e-con-full lt-buttons  e-flex e-con e-child\" data-id=\"15d5fd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f89cdc9 lt-btn lt-btn--primary elementor-widget elementor-widget-button\" data-id=\"f89cdc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elementor.ltheme.com\/lt-society\/contact\/#enquiry\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ask us to check a name<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elementor.ltheme.com\/lt-society\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elementor.ltheme.com\/lt-society\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elementor.ltheme.com\/lt-society\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-society\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-society\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":1,"href":"https:\/\/elementor.ltheme.com\/lt-society\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":24,"href":"https:\/\/elementor.ltheme.com\/lt-society\/wp-json\/wp\/v2\/pages\/23\/revisions\/24"}],"up":[{"embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-society\/wp-json\/wp\/v2\/pages\/20"}],"wp:attachment":[{"href":"https:\/\/elementor.ltheme.com\/lt-society\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}