{"id":48,"date":"2026-10-06T04:24:20","date_gmt":"2026-10-06T04:24:20","guid":{"rendered":"https:\/\/elementor.ltheme.com\/lt-inteco\/how-we-sort-your-tickets-and-why-the-printer-waits\/"},"modified":"2026-10-16T15:18:51","modified_gmt":"2026-10-16T15:18:51","slug":"how-we-sort-your-tickets-and-why-the-printer-waits","status":"publish","type":"post","link":"https:\/\/elementor.ltheme.com\/lt-inteco\/how-we-sort-your-tickets-and-why-the-printer-waits\/","title":{"rendered":"How we sort your tickets, and why the printer waits"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Every ticket gets a priority from two questions: how many people does it affect, and how badly does it stop their work. A server down for everyone is P1; one person&#8217;s slow Outlook is P4.<\/p>\n\n\n<p class=\"wp-block-paragraph\">It is not about who shouts loudest. If you think we have the priority wrong, say so on the call: you know your business better than we do.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Telling us who is affected and what you cannot do saves time. &#8216;Nobody in accounts can print invoices&#8217; is easier to sort than &#8216;the printer is broken&#8217;.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Impact and urgency decide the priority. A short guide to what P1 to P4 mean for you.<\/p>\n","protected":false},"author":1,"featured_media":13,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-48","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-desk"],"_links":{"self":[{"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/posts\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/comments?post=48"}],"version-history":[{"count":1,"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/posts\/48\/revisions"}],"predecessor-version":[{"id":76,"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/posts\/48\/revisions\/76"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/media\/13"}],"wp:attachment":[{"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/media?parent=48"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/categories?post=48"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-inteco\/wp-json\/wp\/v2\/tags?post=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}