Help desk
Phone, email and portal. A person answers and keeps the ticket until it is fixed.
Help desk at a glance
Office hours
Mon–Fri 08:00–18:00
P1 line on Managed plans
24/7
Fixed on the first call
7 in 10 (sample)
Included in
Every plan
Example prices. Facts (sample).
What you can expect
Call or email and you get a ticket number on the spot. Most problems are fixed while you are on the line, with a remote session you can watch.
A help desk that picks up
Most tickets are fixed on the first call: a locked account, a printer, a shared folder. For the rest, the engineer who took the call keeps the ticket until it is closed.
- Remote fixes while you watch
- A ticket number for every call
- A short note when it is fixed
Something down right now?
Clients call the support line. A person answers and gives you a ticket number on the call (sample).