{"id":25,"date":"2026-10-16T10:19:30","date_gmt":"2026-10-16T10:19:30","guid":{"rendered":"https:\/\/elementor.ltheme.com\/lt-blue-service\/help-desk\/"},"modified":"2026-10-16T23:43:35","modified_gmt":"2026-10-16T23:43:35","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/elementor.ltheme.com\/lt-blue-service\/managed-it\/help-desk\/","title":{"rendered":"Help desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25\" class=\"elementor elementor-25\">\n\t\t\t\t<section class=\"elementor-element elementor-element-01c2930 e-con-boxed lt-sec lt-pagehead e-flex e-con e-parent\" data-id=\"01c2930\" data-element_type=\"container\" data-e-type=\"container\" id=\"top\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec0a346 e-con-full e-flex e-con e-child\" data-id=\"ec0a346\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2310e19 lt-pagehead__title elementor-widget elementor-widget-heading\" data-id=\"2310e19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help desk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43965f9 lt-lead elementor-widget elementor-widget-text-editor\" data-id=\"43965f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Phone and email support for everyone in the office, from engineers who know it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-46a0f9f e-con-boxed lt-sec e-flex e-con e-parent\" data-id=\"46a0f9f\" data-element_type=\"container\" data-e-type=\"container\" id=\"desk\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c4fd63 e-grid e-con-full e-con e-child\" data-id=\"3c4fd63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a657e08 lt-photo lt-ar-photo elementor-widget elementor-widget-image\" data-id=\"a657e08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1600\" height=\"1067\" src=\"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-content\/uploads\/sites\/101\/2026\/10\/demo-lt-blue-service-helpdesk.jpg\" class=\"attachment-full size-full wp-image-5\" alt=\"Two help desk engineers with headsets working at laptops\" srcset=\"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-content\/uploads\/sites\/101\/2026\/10\/demo-lt-blue-service-helpdesk.jpg 1600w, https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-content\/uploads\/sites\/101\/2026\/10\/demo-lt-blue-service-helpdesk-300x200.jpg 300w, https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-content\/uploads\/sites\/101\/2026\/10\/demo-lt-blue-service-helpdesk-1024x683.jpg 1024w, https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-content\/uploads\/sites\/101\/2026\/10\/demo-lt-blue-service-helpdesk-768x512.jpg 768w, https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-content\/uploads\/sites\/101\/2026\/10\/demo-lt-blue-service-helpdesk-1536x1024.jpg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d8528c e-con-full e-flex e-con e-child\" data-id=\"5d8528c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c4817 elementor-widget elementor-widget-heading\" data-id=\"c8c4817\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">By day: one number, real engineers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5b054e lt-lead elementor-widget elementor-widget-text-editor\" data-id=\"e5b054e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When something breaks during the day, you call or email the help desk and an engineer who knows your office picks it up. No call centre, no ticket numbers to remember.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61e924f e-con-full lt-rows lt-facts e-flex e-con e-child\" data-id=\"61e924f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d7b0a7b e-grid e-con-full lt-fact e-con e-child\" data-id=\"d7b0a7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da12bd8 lt-fact__label elementor-widget elementor-widget-text-editor\" data-id=\"da12bd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Open<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b9ca08 lt-fact__value elementor-widget elementor-widget-text-editor\" data-id=\"4b9ca08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monday to Friday, 08:00 to 18:00 (sample)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2c911e e-grid e-con-full lt-fact e-con e-child\" data-id=\"f2c911e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50cb4be lt-fact__label elementor-widget elementor-widget-text-editor\" data-id=\"50cb4be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>First reply<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e60a98 lt-fact__value elementor-widget elementor-widget-text-editor\" data-id=\"9e60a98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Within 30 minutes in opening hours, usually much sooner (sample)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6472c1c e-grid e-con-full lt-fact e-con e-child\" data-id=\"6472c1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90c73bd lt-fact__label elementor-widget elementor-widget-text-editor\" data-id=\"90c73bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>On site<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90ac073 lt-fact__value elementor-widget elementor-widget-text-editor\" data-id=\"90ac073\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In Springfield and within 25 miles, the same or next working day (sample)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1661dc e-grid e-con-full lt-fact e-con e-child\" data-id=\"a1661dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36a48ba lt-fact__label elementor-widget elementor-widget-text-editor\" data-id=\"36a48ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Out of hours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3be63a lt-fact__value elementor-widget elementor-widget-text-editor\" data-id=\"f3be63a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>An urgent line for the Complete plan when the whole office is stopped<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-d260514 e-con-boxed lt-sec e-flex e-con e-parent\" data-id=\"d260514\" data-element_type=\"container\" data-e-type=\"container\" id=\"reach\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f65200e e-grid e-con-full e-con e-child\" data-id=\"f65200e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0df711 elementor-widget elementor-widget-heading\" data-id=\"c0df711\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Three ways to reach the help desk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb00d9 lt-lead elementor-widget elementor-widget-text-editor\" data-id=\"4fb00d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Use whichever is quickest for you; they all reach the same engineers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f63fcc e-con-full lt-rows lt-facts e-flex e-con e-child\" data-id=\"0f63fcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-340b712 e-grid e-con-full lt-fact e-con e-child\" data-id=\"340b712\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-706bc85 lt-fact__label elementor-widget elementor-widget-text-editor\" data-id=\"706bc85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Phone<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49736e5 lt-fact__value elementor-widget elementor-widget-text-editor\" data-id=\"49736e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>(555) 014-2200, Monday to Friday 08:00 to 18:00. Best when someone cannot work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c107476 e-grid e-con-full lt-fact e-con e-child\" data-id=\"c107476\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c85e09 lt-fact__label elementor-widget elementor-widget-text-editor\" data-id=\"6c85e09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Email<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9f684 lt-fact__value elementor-widget elementor-widget-text-editor\" data-id=\"eb9f684\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>help@example.com. Best for anything that can wait an hour; a reply within 30 minutes in opening hours (sample).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a8bc3f e-grid e-con-full lt-fact e-con e-child\" data-id=\"7a8bc3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b95798 lt-fact__label elementor-widget elementor-widget-text-editor\" data-id=\"7b95798\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Remote session<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b4da82 lt-fact__value elementor-widget elementor-widget-text-editor\" data-id=\"2b4da82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We send a link; you see everything the engineer does and can stop it at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-588bcb8 e-con-boxed lt-sec lt-dark lt-cta e-flex e-con e-parent\" data-id=\"588bcb8\" data-element_type=\"container\" data-e-type=\"container\" id=\"book\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9e59bea e-grid e-con-full e-con e-child\" data-id=\"9e59bea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cfbfae lt-cta__title elementor-widget elementor-widget-heading\" data-id=\"0cfbfae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Book a free IT check<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffff0a4 e-con-full e-flex e-con e-child\" data-id=\"ffff0a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb744e3 lt-lead elementor-widget elementor-widget-text-editor\" data-id=\"cb744e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>An engineer spends an hour at your office (or on a call) and writes down what is backed up, what is out of date and what is fine. You keep the notes, whether you sign up or not (sample).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86c476d e-con-full lt-buttons  e-flex e-con e-child\" data-id=\"86c476d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e9c6a lt-btn lt-btn--primary elementor-widget elementor-widget-button\" data-id=\"33e9c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elementor.ltheme.com\/lt-blue-service\/contact\/#check\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a free IT check<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3cc26a lt-btn lt-btn--outline elementor-widget elementor-widget-button\" data-id=\"b3cc26a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+15550142200\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Call (555) 014-2200<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":24,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":1,"href":"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":26,"href":"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-json\/wp\/v2\/pages\/25\/revisions\/26"}],"up":[{"embeddable":true,"href":"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-json\/wp\/v2\/pages\/24"}],"wp:attachment":[{"href":"https:\/\/elementor.ltheme.com\/lt-blue-service\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}